TERMS AND CONDITIONS

These Terms and Conditions ("Terms") apply to your use of the websites, pages, emails, free resources and digital products offered by Good Energy Matters Pty Ltd, doing business as ALOURA ("ALOURA", "we", "us" or "our"). You can contact us at any time at connect@withaloura.com.

By using our pages, signing up for a free resource, or purchasing a product, you agree to these Terms. If you do not agree, please do not use our Services.

ALOURA offers educational digital products for coaches and service providers. Our first product, The Sales Identity Reset, is a downloadable 7-day workbook with templates. Product descriptions, contents and prices are shown on the relevant sales page and checkout page at the time of purchase.

All prices are shown in US dollars (USD) unless stated otherwise. Payments are processed securely by our payment provider, Stripe. We never see or store your full card details. Your bank or card provider may charge currency conversion or international transaction fees, which are your responsibility.

By completing a purchase, you confirm that the payment details you provide are your own or that you are authorised to use them.

Our products are digital. After a successful payment, you will receive access to your files immediately on the confirmation page and by email. If you do not receive your access email within 24 hours, please check your spam folder and then contact us at connect@withaloura.com so we can help.

Because our products are digital and delivered instantly, all sales are final and non-refundable once access has been provided.

Customers in the EU and UK: by completing your purchase, you expressly request immediate access to the digital content and acknowledge that you lose your 14-day right of withdrawal once access is provided.

Customers in Australia: nothing in these Terms excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law that cannot lawfully be excluded. If a product has a major failure, for example if the files are faulty and we cannot fix them, you may be entitled to a remedy.

If you experience a technical problem with your files, contact us and we will make it right.

All materials, including workbooks, templates, emails, pages, text and designs, are owned by ALOURA and protected by copyright. When you purchase a product, you receive a personal, non-transferable licence to use it for your own business and professional development.

You may print the materials and adapt the templates for your own conversations with clients. You may not share, resell, redistribute, publish, upload to shared drives or AI training datasets, or present our materials as your own, in whole or in part, without our written permission.

Our products and free resources are educational. They are not therapy, counselling, medical, psychological, legal or financial advice, and they are not a substitute for professional support.

Results depend on many factors outside our control, including your effort, experience, offer and market. We do not guarantee any specific outcome, income or number of clients. Testimonials and examples reflect individual experiences and are not a promise of typical results.

When you sign up for a free resource, such as our audit, you agree to receive related educational emails from us. You can unsubscribe at any time using the link at the bottom of any email. How we handle your information is explained in our Privacy Policy.

To the fullest extent permitted by law, ALOURA is not liable for any indirect, incidental or consequential loss arising from your use of our Services or products. Where liability cannot be excluded, our total liability to you is limited to the amount you paid for the product concerned. This does not affect any rights you have under consumer protection laws that cannot be excluded.

We may update these Terms from time to time. The version published on this page at the time of your purchase applies to that purchase. The date at the top shows when these Terms were last updated.

These Terms are governed by the laws of Australia. If you are a consumer living in another country, you also keep any protections given to you by the mandatory laws of your country of residence.

Questions about these Terms? Email us at connect@withaloura.com. We usually reply within two business days.